Store Policy
Privacy Policy
Last updated: March 18, 2026
This Privacy Policy explains how filson collects, uses, shares, and protects information when you visit our store, place an order, create or use an account, subscribe to email marketing, or contact customer support.
Information We Collect
filson collects information that you provide directly, information created when you use the store, and limited information received from service providers that help us operate the store.
- Contact information: name, email address, shipping address, billing address, and other details you provide at checkout or through customer support.
- Order information: products purchased, order number, order status, delivery details, returns, exchanges, and customer-service history.
- Account information: login-related details, saved preferences, account activity, and order history if account features are available and used.
- Payment-related information: transaction status, payment method type, billing details, and limited payment confirmation details connected to your order.
- Device and website information: browser type, device type, pages viewed, referring pages, approximate location, cookie identifiers, and site interaction data.
- Messages and support details: information you send through email, contact forms, or other customer-service communications.
How We Use Information
filson uses customer information to operate the store, process orders, provide support, improve the shopping experience, and communicate with customers.
Order Processing
We use information to confirm orders, process payments, arrange shipping, provide tracking updates, manage returns or exchanges, and respond to order-related questions.
Customer Support
We use contact details, order information, and message history to answer questions about orders, shipping, returns, exchanges, products, accounts, and store policies.
Store Operations
We use website and transaction information to maintain store functionality, prevent misuse, troubleshoot issues, improve navigation, and understand how customers use the store.
Legal and Safety Purposes
We may use information when needed to help prevent fraud, protect the store, enforce policies, respond to lawful requests, or comply with applicable obligations.
Payment Information
filson accepts payments through PayPal, Stripe, and credit card payment services. Payment information is processed through these payment processors so your order can be reviewed, authorized, and completed.
filson receives limited payment-related information needed for order confirmation, transaction records, refunds, customer support, and fraud-prevention review. Full payment credentials are handled by the payment processor used at checkout.
Please do not send full card numbers, passwords, or other sensitive payment credentials by email or through a contact form.
Email Marketing
If you subscribe to filson email marketing, we may use your email address to send store updates, product information, promotions, and related messages.
You can unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us at [email protected]. Transactional emails, such as order confirmations, shipping updates, and support replies, may still be sent when needed to complete or support your order.
Service Providers
filson may share limited information with service providers that help us operate the store and fulfill customer requests. These providers may assist with ecommerce hosting, payment processing, order management, shipping support, analytics, email delivery, fraud prevention, customer support, and technical services.
Service providers are given information as needed to perform their services for the store. We do not list or claim specific third-party app providers unless they are identified at checkout or within the store experience.
Data Security
filson uses reasonable administrative, technical, and organizational measures intended to help protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.
No website, email system, payment system, or online storage method can be guaranteed to be completely secure. Please use care when sharing information online and avoid sending sensitive account or payment credentials through email.
Data Retention
filson retains customer information for as long as reasonably needed to process orders, provide customer support, manage returns or exchanges, maintain business records, prevent fraud, improve store operations, and meet applicable obligations.
Retention periods may vary depending on the type of information, the reason it was collected, account activity, order history, support needs, and legal or operational requirements.
Customer Privacy Rights
Depending on where you live, you may have privacy rights related to your personal information. These rights may include the ability to request access, correction, deletion, portability, restriction, or objection to certain uses of your information.
You may also be able to opt out of certain marketing communications or adjust cookie settings through your browser or available store tools.
To make a privacy request, contact filson at [email protected]. We may need to verify your identity before completing certain requests.
Children’s Privacy
The filson store is intended for general ecommerce use and is not directed to children. We do not knowingly request personal information from children.
If you believe a child has provided personal information to filson, please contact us so we can review the request and take appropriate action.
International Users
If you access the filson store from outside the country where our store systems or service providers operate, your information may be processed, stored, or transferred in locations other than where you live.
By using the store or submitting information, you understand that your information may be handled by service providers involved in store operations, order processing, payment processing, shipping support, analytics, and customer service.
Policy Updates
filson may update this Privacy Policy from time to time to reflect changes in store operations, services, technology, or privacy practices. When updates are made, the “Last updated” date near the top of this page will be revised.
We recommend reviewing this page periodically so you understand how filson handles customer information.
Contact Information
Questions about this Privacy Policy, customer information, email marketing, cookies, account information, or privacy requests can be sent to filson customer support.
Email: [email protected]
