Customer Support
Contact Us
Need help with an order, shipping question, return, exchange, product detail, or account issue? The filson support team is here to help you get pointed in the right direction.
Email Us
For customer service questions, send us a message at:
[email protected]Typical response time is 24–48 hours. Messages are reviewed during customer service hours in the order they are received.
What to Include
A few helpful details can make your message easier to review.
- Your full name and email address used at checkout
- Your order number, if your question is about an existing order
- The product name, size, color, or SKU, if available
- A clear description of what you need help with
- Photos, if you are writing about a damaged, incorrect, or product-related issue
How We Can Help
Choose the topic that best matches your question so our team can review your message with the right context.
Order Support
Contact us for help with order confirmations, order details, payment questions, item issues, or changes you would like us to review.
Shipping Support
Reach out with questions about shipping status, delivery details, tracking updates, or a package that needs additional review.
Returns & Exchanges
Send us your order number and the item details if you need help with a return request, exchange question, wrong item, or damaged item concern.
Product Questions
Ask us about sizing, fit, materials, colors, product availability, or choosing the right item before placing an order.
Account Help
Contact us if you need support with account access, saved information, order history questions, or email-related account issues.
General Questions
Not sure where your question fits? Send it anyway, and the filson support team will review your message.
Contact Form
Use the contact form on this page to send your message directly to filson support. Please include the same helpful details you would include in an email, especially your order number if your question is order-related.
You can also email us anytime at [email protected].
Your Privacy
Please share only the information needed to help us review your request. Details you provide through email or the contact form are used to understand your question, locate your order when needed, and respond to your support request.
For payment safety, do not send full card numbers, passwords, or other sensitive account credentials by email or through the contact form.
We’re Here to Help
Thanks for contacting filson. Send us the details, and our customer support team will get back to you as soon as possible within the stated response window.
