Customer Care
Shipping Policy
At filson, we keep shipping simple: every order includes Free Worldwide Shipping. Please review the timing, tracking, customs, and package-support details below before placing your order.
Shipping Destinations
filson offers Free Worldwide Shipping on eligible orders placed through our store. Delivery availability may depend on the destination address, local delivery conditions, and order information provided at checkout.
Please enter a complete and accurate shipping address when placing your order so we can process your shipment without unnecessary delays.
Shipping Rates
Shipping is free worldwide. There is no standard shipping charge for orders shipped through our Free Worldwide Shipping service.
| Service | Cost | Order Processing | Estimated Delivery | Tracking Update |
|---|---|---|---|---|
| Free Worldwide Shipping | Free | 1–3 days | 2–5 days after processing | 1–3 days after shipment |
Order Processing & Delivery Time
Order processing time is 1–3 days. Processing begins after your order is received and payment has been confirmed.
Estimated delivery time is 2–5 days after processing. Delivery estimates are not the same as guarantees, and timing may vary due to destination, weather, customs review, local delivery conditions, holidays, or other events outside normal handling.
Orders with missing, incomplete, or incorrect information may require additional review before shipment.
Tracking Information
Once your order has shipped, tracking information will be updated within 1–3 days after shipment. Tracking details may take time to appear in the carrier system after the package is scanned.
If your tracking link does not show movement right away, please allow the tracking update window to complete before contacting support.
Wrong or Incomplete Address
Please check your shipping address carefully before submitting your order. A wrong apartment number, missing postal code, incorrect street name, or incomplete recipient information can delay delivery.
- If you notice an address error, contact us as soon as possible at [email protected].
- Include your order number, full name, incorrect address, and the corrected shipping address.
- If the order has already shipped, we may not be able to change the destination, but we will review the request and help where possible.
Customs, Duties, Import Taxes & Government Charges
Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If any such fees occur, they will be covered by us.
Customers are not required to pay separate customs duties, import taxes, brokerage fees, or government charges for orders shipped through our Free Worldwide Shipping service.
Lost, Delayed, or Damaged Packages
If your package appears delayed, lost, damaged, or shows a delivery issue, please contact filson support so we can review the situation.
Delayed Packages
Delivery delays may occur because of weather, local carrier conditions, customs review, holidays, or incorrect delivery information. Please check your tracking first, then contact us if the shipment needs review.
Lost Packages
If tracking has stopped updating or the package cannot be located, email us with your order number and tracking details so we can look into the issue.
Damaged Packages
If your order arrives damaged, keep the packaging and take clear photos of the package and item. Send the photos with your order number when contacting support.
Marked Delivered but Not Received
Check around your delivery area and with household members or neighbors first. If the package still cannot be found, contact us with your order details.
What to Include When Contacting Us
To help us review your shipping question faster, please include:
- Your order number
- The email address used at checkout
- Your full shipping name and address
- Your tracking number, if available
- A brief description of the shipping issue
- Photos if the package or item arrived damaged
Shipping Support
For shipping questions, tracking help, address issues, customs questions, or package concerns, contact filson customer support.
Email: [email protected]
